With a market share of approximately 30 percent, IndiGo Airlines has emerged as the largest airline and regarded as the largest low-cost carrier in India. It has also been regarded by Centre for Asia Pacific Aviation (CAPA) as the fastest growing low-fare carrier, globally. According to officials its officials, this has been achieved by following three simple steps. The IndiGo Airlines booking provides the most customised experience for passengers while aiming to offer best prices. The second most important thing that has led to its surge is punctuality. It connects major destinations across the country in the best possible time. Seldom are its flights delayed, except under unavoidable circumstances. The third and the most important thing being a pleasant in-flight experience. All these reasons put together has popularised IndiGo Airlines to a great extent.
New Domestic Routes
To enhance its services further and to reach an increased population, the airline has introduced a whole new set of flights connecting new destinations. These include flights connecting popular destinations like Chennai, Hyderabad, Mumbai, Patna, Hyderabad and Visakhapatnam, to name a few. These flights have been introduced mainly to ease the heavy traffic to and from these locations. Destinations have been fixed keeping in mind the needs of both business people as well as tourists.
New International Routes
It has also announced that flights will ply between Chennai and Singapore, Mumbai and Dubai, and Trivandrum and Dubai. With Singapore and Dubai becoming major travel destinations for urban-Indians as well as business prospects, IndiGo aims at connecting these cities. Flight ticket booking for these routes will be available shortly.
With these new routes, this carrier aims to remain as the first choice for Indian businessmen as well as tourists when it comes to travelling across the country. However, it is sure to give priority to customer satisfaction, which has been one of the pillars of its success.